Job Opening

Job Title: Medical Front Office Reception

Full Time Non-Exempt 
Schedule: Monday – Friday 8:00 am to 5:00 pm. May include occasional part-time Saturday hours. 

Job Summary:  

At Swanson Hyperbarics, the Medical Front Office staff will work closely with our team to provide exceptional care to patients seeking a holistic and integrative approach to their health. You will play a key role in providing excellent customer service to our patients, as you will be the first point of contact for our patients and visitors. Communicating effectively in a calm, professional, and compassionate manner is a priority in this role. You will   perform basic administrative, clerical, and technical supportive services to coordinate patient care.   
As a Non-Profit, we have been serving this community since November 2021. We are committed to providing exceptional patient-centered services through state-of-the-art, innovative therapies. We prioritize providing the most excellent and modern healthcare solutions to all members of our community, regardless of their socioeconomic status.

Responsibilities and duties: 

• Work collaboratively with our medical and clinical team to provide excellent care to patients.   
• Greet patients and visitors both in person and on the telephone in a friendly and welcoming manner, answering customer inquiries, communicating with patients and vendors, etc.   
• Maintain a constant presence at the front desk. Minimize and/or eliminate conversations with staff in person at the front desk. Create and maintain a quiet, professional, friendly atmosphere in the lobby at all times.   
• Check in patients, schedule appointments, & establish new patients using Electronic Health Record software.  
• Schedule appointments in a way that optimizes patient satisfaction, provider time and promotes the most effective use of examination and treatment areas.  
• Check patients out, making sure to reschedule them and answer questions they may have. When necessary, ‘ask the expert’ (get assistance from clinical or medical staff.  
• Collect payments from patients, make collection calls as needed, post payments, and run payment reports daily.  
• Maintain the reception area in a neat and orderly condition. Sanitize patient areas.  
• Perform all tasks and always operate in accordance with HIPAA guidelines and clinic policies.

Characteristics of a Successful Candidate:

Are you motivated by having passion for what you do? Are you someone who thrives at communicating with patience, respect, and empathy? We would love for you to join us in our mission.

Must:
Experience in a related job / field in Front Desk
Experience with EHR (Electronic Health Records) software
Strong verbal and written communication skills, including phone presence.
Proficient with Microsoft Office (Word, Excel, Outlook) and general computer and typing skills.

How to apply:
Contact Starr at 701-929-3930
Email: sdavis@swansonhyperbarics.com
In your email, include your resume and cover letter.